If you are having an emergency or crisis, please call 800-562-8909

Crisis Services

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Pathways is a partner in the National Suicide Prevention Helpline.

Crisis/Emergency Services


The Help Line number is (606) 324-1141 or (800) 562-8909. Help Line operators are available 24 hours a day, 7 days a week, 365 days a year as are mobile crisis services. Emergency services are available to adults and children who find themselves in need of immediate assistance. When con- sumers call the Help Line, they are immediately put in contact with a pro- fessional who can provide counseling by phone or arrange for a face-to- face consultation. If a face-to-face consultation is needed, a mobile crisis therapist will be contacted and will provide a telehealth consultation with the consumer. This may take place at one of the Crisis and Residential Re- covery Units, hospitals, schools, etc. Mobile crisis therapists assess consumers and make appropriate referrals based on needed level of care. Pathways may refer to Outpatient Services, Crisis and Residential Recovery Unit or Walker House, i.e., the children’s crisis stabilization unit, or to local hospitals as well as the state hospital, when necessary. Crisis services are available in all ten counties served by Pathways.

Call the toll-free Emergency Help Line:

Mobile Crisis Team

The Mobile Crisis Team works across existing program lines to quickly address acute crisis situations and arrive at a disposition that provides the best quality care in the least restrictive environment.

The Team’s goals are to reduce involuntary developmental disabilities or intellectual disabilities (202B) and mental health (202A) commitments via increased use of existing community resources, to reduce psychiatric hospital admissions, and to facilitate appropriate referrals across all program lines, ensuring access to a full array of community support services to aid in resolving personal crisis.

Quick Response Team (QRT)

The Quick Response Team (QRT) is a collaborative effort involving law enforcement, medical care providers, first responders, and mental health care providers. It’s designed to provide support to individuals within 24 to 72 hours of experiencing a drug overdose, considered the “recovery window”, a time when individuals with substance abuse disorder are thought to be more open to help. Pathways’ QRT initiative helps link consumers to treatment right from their door step, by turning a crisis into an opportunity. During the recovery window, team members contact individuals either face-to-face or by phone call, email, or text, to encourage them to get into substance use disorder treatment. QRT Services are available in Boyd and Greenup coun- ties. Pathways also participates in QRTs in Carter, Montgomery, and Morgan counties.

Crisis & Residential Recovery Unit

Pathways Crisis and Residential Recovery is open to patients in or near the Ashland, Kentucky and Mt. Sterling, Kentucky areas. The CRRU East and West locations offer a 28-day program that includes 15 hours of weekly, individual therapy. Additionally, program participants will also attend group therapy, gain access to peer support services, and be referred to long-term treatment if needed.

Pathways’ CRRU accepts referrals from hospitals, counselors, judicial systems and much more. In order to be admitted to a CRRU, referees must be 18 years or older. They must be able to live independently, completing basic daily tasks such as walking, feeding, bathing, and dressing. They must also be oriented, meaning they know observable facts such as who they are and what year it is.

Visit or contact CRRU East today at: 1-606-324-1141 or 1-800-562-8909

Walk-ins Welcome

Individuals who arrive at either CRRU location will be assessed by a clinician to determine their treatment route. This happens immediately if they arrive during Monday through Friday, 8:30 A.M. to 5:00 P.M. However, when patients arrive after hours, they’ll get a Pathways Mobile Crisis team member’s help for assessment.

Once evaluated, the referred individual will be put into a treatment plan that works best for their specific situation. Through our CRRUs, Pathways offers several treatment options, including short-term crisis stabilization, substance use disorder services, and the 28-day SUD program.

Visit or contact CRRU West today at: 1-606-324-1141, 1-800-562-8909, or 1-859-498-6574


Address: 201 22nd Street Ashland, KY 41101
Phone: 606-324-1141
Phone: 1-800-562-8909


Address: 209 Davis Road Mt. Sterling, KY 40353
Phone: 606-324-1141
Phone: 1-800-562-8909
Phone: 1-859-498-6574

Rape Victim Services

Rape Victim Services are available to female and male victims of rape, attempted rape, and sexual abuse. Male and female advocates are available 24 hours a day to help the victim cope with the personal, medical and legal aspects of sexual assault and abuse.

Advocates meet with the victim at a Pathways office, police departments, Hope’s Place and hospital emergency rooms. The toll free Help Line is available 24 hours a day for victims and significant others. Educational programs are available upon request.