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(ruh·freh·shr) – review designed especially to keep one abreast of professional developments or to reacquaint one with information previously studied; something that serves to refresh or reinvigorate.

Pathways, Inc. was designated as a Certified Community Behavioral Health Clinic (CCBHC) in 2021. Sometimes we may forget just what that means and, more importantly, how that changed how we are able to deliver revolutionary, life-changing, quality care to our consumers. This distinction is helping Pathways to meet the growing need for mental health and substance use disorder services in its tencounty catchment area. This is a refresher on the CCBHC model of care so we can all be well -informed and share with our consumers, community members, and referral sources.


The Excellence in Mental Health and Addiction Act demonstration established a federal definition and criteria for Certified Community Behavioral Health Clinics (CCBHCs). These entities, a new provider type in Medicaid, are designed to provide a comprehensive range of mental health and substance use disorder services to vulnerable individuals. In return, CCBHCs receive an enhanced Medicaid reimbursement rate based on their anticipated costs of expanding services to meet the needs of these complex populations.

CCBHCs are non-profit organizations or units of a local government behavioral health authority. They must directly provide (or contract with partner organizations to provide) nine types of services, with an emphasis on the provision of 24-hour crisis care, evidence-based practices, care coordination with local primary care and hospital partners, and integration with physical health care.


The service selection is deliberate, expanding the range of care available. CCBHCs provide a comprehensive array of services needed to create access, stabilize people in crisis, and provide the necessary treatment for those with the most serious, complex mental illnesses and substance use disorders. CCBHCs integrate additional services to ensure an approach to health care that emphasizes recovery, wellness, trauma-informed care, and physical-behavioral health integration. These services include, but are not limited to:

  • 24/7/365 crisis team services to help people stabilize in the most clinically appropriate, least restrictive, least traumatizing, and most cost-effective settings.
  • Immediate screening and risk assessment for mental health, addictions, and basic primary care needs to ameliorate the chronic co-morbidities that drive poor health outcomes and high costs for those with behavioral health disorders.
  • Easy access to care with criteria to assure a reduced wait time so those who need services can receive them when they need them, regardless of ability to pay or location of residence.
  • Tailored care for active duty military and veterans to ensure they receive the unique health support essential to their treatment.
  • Expanded care coordination with local primary care providers, hospitals, other health care providers, social service providers, and law enforcement, with a focus on whole health and comprehensive access to a full
    range of medical, behavioral, and supportive services.
  • Commitment to peers and family, recognizing that their involvement is essential for recovery and should be fully integrated into care.

CCBHCs are available to any individual in need of care, including (but not limited to) people with serious mental illness, serious emotional disturbance, long-term chronic addiction, mild or moderate mental illness and substance use disorders, and complex health profiles. CCBHCs will provide care regardless of ability to pay, caring for those who are underserved, have low incomes, are insured, uninsured, or on Medicaid, and those who are active duty military or veterans.


Insufficient funding has long posed a barrier to increasing Americans’ access to behavioral
health care. The CCBHC model addresses financing shortfalls by paying clinics a Medicaid rate inclusive of their anticipated costs of expanding service lines and serving new consumers.

Through a prospective payment system similar to one already in place for other safety net providers,
the model supports:

  • 24/7/365 crisis team services to help people stabilize in the most clinically appropriate, least restrictive, least traumatizing, and most cost-effective settings.
  • Expanded access to care through an enhanced workforce. CCBHCs’ Medicaid rates cover costs associated with hiring new staff such as licensed counselors or peer support specialists, paying employees a competitive wage in the local market, and training staff in required competencies such as care coordination and evidence-based practices.
  • A stronger response to the addiction crisis.  Addiction care is embedded throughout the CCBHC range of services, including screening for substance use disorders, detoxification, outpatient addiction services, peer support services, and other addiction recovery services at state discretion. Importantly, most states participating in the CCBHC program have also made medication-assisted treatment (MAT) a required service.
  • Enhanced patient outreach, education and engagement. CCBHCs’ Medicaid rates include the cost of activities that have traditionally been nearimpossible to reimburse, yet play a critical role in behavioral health services.
  • Care where people live, work, and play. CCBHCs may receive Medicaid payment for services provided outside the four walls of their clinic; for example, via mobile crisis teams, home visits, outreach workers, and emergency or jail diversion programs.
  • Electronic exchange of health information for care coordination purposes. CCBHCs’ Medicaid rates include the cost of purchasing or upgrading electronic systems to support electronic information exchange. The Excellence Act prioritizes improving the adoption of technological innovations for care, including data collection, quality reporting, and other activities that bolster providers’ ability to care for individuals with cooccurring disorders.